• What games can be swapped using the DIBZ service?
    • Sony PS4, Microsoft Xbox 1 and Nintendo Switch only
  • Is swapping cheap?
    • It is cheaper than buying a new game and cheaper than part exchanging your triple AAA titles. To compete with Dibz the game you want would have to cost you £4 or less in a part exchange deal.
  • Can I swap a PS4 game for a Xbox 1 game?
    • Yes
  • Can I swap a PS4 game for a Nintendo Switch game?
    • Yes
  • Can I swap a Xbox 1 game for a Nintendo Switch game?
    • Yes
  • Can I sell, buy or part exchange my games on Dibz?
    • No, Dibz is a game swapping site?
  • Do I have to pay to joing Dibz?
    • No, it is free to join.
  • Can I swap downloadable content(DLC)?
    • No.
  • How much does it cost me to swap a game?
    • £2 plus recorded delivery postage
  • How much does postage cost?
    • tbc
  • How do I know that the game I receive will work?
    • Dibz differs from other services because we test the games before sending them out to each party in the swap.
  • Do I get to choose who I swap with?
    • Yes, you chose who you swap with.
  • How do I decide who to swap with?
    • Each Dibz user has an easy to understand dashboard showing how reliable they are. You can see how many games they have and have not sent in on time. You can see how games they have sent in have passed or not passed testing. The more reliable you are the more inclined people will be to swap with you.
  • How does Dibz find the game I want?
    • You enter your game collection then tell Dibz what games you want in return. Dibz then searches for the games you want in other users game collections. If the game you want is in their collection and the game they want is in your collection Dibz creates a proposal then notifies both parties. When both parties agree a proposal each party has 5 working days to send in their game to Dibz for testing.
  • What happens if I don’t send my game in before the 5 working days is up?
    • If the other party has sent in their game on time you will be charged the postage for us to return the other parties game. We will record on your scorecard a ‘no show’.
  • What if both parties send in their games late?
    • Each party will pay postage for us to return the games. We will record on your scorecard a ‘no show’.
  • Do you make a profit from the postage charges?
    • No, we just recover costs.
  • What happens if my game fails testing?
    • We send it back to you. You will be charged the postage for us to return you game and the game sent in by the other party.
  • Why would my game fail testing?
    • The disc is scratched. The case is in poor condition. The game does not install. The game does not load.
  • When do you penalise people for send in games late or failing testing?
    • For the service to work well for everyone and enable DIbz to run if efficiently we needed to create an incentive for users to send in games quickly and to discourage users from sending in games in poor condition.

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